Freelance Product Manager - Generic Resale

At TicketSwap, we’re on a mission to be the experience marketplace every fan loves. By bringing fans and experiences together on our marketplace, we help people go to more events they love while supporting organizers in building lasting success.

With over 19 million fans across 42 countries, the way tickets are fulfilled is changing fast. As a Freelance Product Manager, you’ll help us respond just as fast by building a new resale solution that allows us to keep up with new ticket fulfillment technologies in the industry. Technologies we’re currently not yet able to support but are critical to unlock for future growth.

This is a high-impact, time-critical role with a clear goal: ship a V1 before the end of June.

What You’ll Do

You’ll lead the discovery and delivery of a new “generic resale” solution. Instead of relying on reverse engineering new technologies, this model allows transactions to happen on TicketSwap while fulfillment happens on the original ticketing platform.

You’ll work closely with a cross-functional team to validate assumptions, define the right experience, and get a first version live quickly.

Your responsibilities:

• Shape a generic Fan to Fan resale solution, from discovery to V1 launch

• Translate a complex problem space into a clear, testable product approach

• Validate key assumptions around seller behaviour, buyer trust, and fulfilment flows

• Shape the buyer and seller experience, including instructions, edge cases, and failure handling

• Work closely with Design/UX Research to test flows and reduce friction

• Collaborate with engineers to build a simple, reliable first version under time pressure

• Balance breadth and clarity of the solution against scalability and define the scope of the MVP accordingly

• Define lightweight but meaningful success metrics to evaluate the V1

• Identify and prioritize risks, especially around trust, fraud, and failed fullfilment

• Align stakeholders across Product, CX, Legal, and Partnerships on trade-offs and decisions

• Communicate progress clearly and keep momentum high towards the June deadline

About You

• You’re an experienced Product Manager (5+ years) who can operate independently in ambiguous environments

• You’ve shipped products from 0→1, ideally under tight timelines

• You’re comfortable working on marketplace or platform problems

• You can balance speed and quality, knowing what to simplify for a strong V1

• You’re confident working on flows with operational and human dependencies

• You think in systems, but know how to break them down into shippable steps

• You’re data-informed, but not blocked by imperfect information

• You communicate clearly and align stakeholders quickly

• You’re hands-on and willing to go deep where needed

Why You’ll Love It Here

This is a chance to build something fundamentally new for TicketSwap. You’ll work on a problem that sits at the core of our marketplace and directly impacts how we scale in new and challenging markets.

You’ll have real ownership, a clear mission, and the space to move fast with a strong team behind you.

Practical Details

• Contract: Freelance

• Timeline: Immediate start, with V1 launch before end of June

• Location: Amsterdam (hybrid preferred)

• Team: Cross-functional product squad (Engineering, Design, UX Research, Data)

📩 Apply now by uploading your CV in PDF format and we’ll get back to you as soon as possible!