Team Lead Aftercare

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Team Lead Aftercare

TicketSwap is on a journey to become the world’s favorite platform for fans to buy and sell tickets. On this journey, we’ve already reached over 8 million users across 36 countries. As concerts, festivals, and parties burst back to life, we’re seeing explosive growth with a record number of ticket sales 🚀. This is the perfect moment post-pandemic to join a company working within the live events sector and a unique opportunity to join this passionate and ambitious tech scale-up.

We have come a long way ensuring the validity and safety of tickets. We use our very own SecureSwap technology for partners and also have a comprehensive system that monitors users and tickets. Though, however good a system is, there will always be unforeseen things that go wrong. Perhaps the wrong ticket was used or the door staff made a mistake scanning the ticket? Anything may have happened! Helping our customers solve these problems is something we value a lot and it’s crucial to building trust and loyalty amongst our customers. 

We are looking for a team leader to lead our Aftercare team.

Are you ready to join the world’s favorite place for fans to buy and sell tickets? Continue reading below! 👇

Full-time · Amsterdam

What you can expect from the work

  • You will be the point of contact for whenever your team members have questions on how to solve customer issues or when other departments need the help of Aftercare;

  • You’ll make sure that your team provides the best service to our customers as possible, by providing structural feedback to your team members at least once a month;

  • You will be responsible for the hiring process of new Aftercare team members;

  • You’ll be responsible for the productivity of the team and you set the direction on how to handle the workload as a team;

  • Delivering happiness! You are leading by example, as you know like no one else how to deliver the best customer service;

  • You come up with suggestions on ways to improve processes in the Customer Experience department.

About you

  • You have at least 2 years of experience as a Customer Service team leader;
  • You're fluent in English and speaking Dutch fluently is a plus;
  • You’re available for 40 hours per week and are based near or in Amsterdam;
  • Being customer-friendly is your second nature, you are a customer enthusiast and your enthusiasm is contagious;
  • Helping other people succeed is what you're passionate about;
  • You are an analytical thinker and not afraid to investigate something in detail; 

  • You feel comfortable giving people feedback and have no problem with confronting team members.

We are passionate about building a team of diverse minds and individuals, and are particularly enthusiastic about receiving applications from people who identify from a wide variety of cultural backgrounds or as disabled, as they are underrepresented in our sector and workforce. TicketSwap is a place where we truly believe that celebrating individuality and plurality of ideas contributes not only to our team dynamic, but also our business strategy.

TicketSwap Perks & Benefits

At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.

Healthy lunch & snacks everyday

25 paid holidays

a year

Friday drinks

at the office

Pension plan, fully paid by TicketSwap

Diverse team with 25+ nationalities

Room for personal development

Excited and ready to join our team?

Click on the apply now button below and we'll get back to you as soon as possible! 👇
Please upload your cv in pdf format.

Proactive acquisition from 3rd parties is not appreciated.