Platform Operations Support (Partnered)

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Platform Operations Support (Partnered)

TicketSwap has grown enormously in the past eleven years. TicketSwap now has more than 12 million registered users throughout the world. Our goal is to make buying and selling second-hand tickets safe, fair and easy.

Our Platform Operations team plays a pivotal role in achieving this goal, as their main points of focus are ensuring that fans can upload their tickets without hassle, ensuring that we prevent fraud from happening and ensuring that events are set up correctly on our platform. We are on the lookout for a new colleague for the Platform Operations team. Continue reading below👇!

Full-time · Amsterdam

What you can expect from the work

  • Work in close contact with Partnerships Managers from all countries supporting their work from an operational perspective;

  • Support our CX-team on their daily tasks to help out fans with ticket issues;

  • Work with our Product Team (developers) on investigating and solving errors in our famous SecureSwap service and Sealed Integrations;

  • Reach out to partner Ticket Providers when encountering ticket related issues

  • Create and monitor Partner & Secure Swap event from start to end, by making sure of the following: all setting are correct; all events details are correct (title, categories, price, etc.); all users have a working/valid ticket;

  • You collect information about changes within partnered events and/or cancellations so this information can be communicated to our users;

  • You make sure our users can only upload the right tickets, in the right event and ticketing categories and assist them together with our Aftersales Team when tickets don't work or any other issue occurs at the event eventually.

About you

  • You are a born perfectionist, you have a great eye for details and enjoy bringing structure to your work;

  • Exceptional proficiency in English, both written and verbal. Fluency in additional languages is a significant advantage;

  • You are located in or near Amsterdam;

  • You are available for 40 hours a week;

  • You have a knack for grasping data effortlessly and can address and fix issues based on it;

  • You are able to prioritise and shift fast between tasks;

  • You have a keen interest in the event industry;

  • You thrive on making the ticketing market as honest and transparent as possible;

  • You're a great team player who loves to work with a variety of stakeholders and are always one step ahead in solving problems (also by challenging current processes).

TicketSwap Perks & Benefits

At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.

Healthy lunch & snacks everyday

25 paid holidays

a year

Friday drinks at the office
Pension plan, fully paid by TicketSwap

Diverse team with 30+ nationalities

Room for personal growth

Excited and ready to join our team?

Click on the apply now button below and we'll get back to you as soon as possible! 👇
Please upload your cv in pdf format.

Proactive acquisition from 3rd parties is not appreciated.