Head of People & Culture

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Head of People & Culture

TicketSwap is on a mission to become the world’s favorite marketplace to safely buy and sell tickets. With over 15 million fans across 36 countries, we’re building a platform that fans love and trust.

As TicketSwap grows, so does our team of talented people. We are now with 170+ colleagues, located across several countries globally, and we continue to grow. We aim to be an employer of choice for a diverse talent base, and actively work on being a great place to work. To support this growth and set us up for future success, we are looking for a Head of People & Culture to lead our HR team.

As a company, we’re driven by both a passion for technology and a desire to create new, innovative products. We love sharing knowledge together and thrive on being able to adapt as a team! We are continuously on the hunt for creative and intelligent people to strengthen our team. 

Are you ready to join the world’s favorite place for fans to buy and sell tickets? Continue reading below! 👇


Full-time · Amsterdam

About the role

As our Head of People & Culture, you’ll report to our COO and work closely with the rest of our leadership team—blending strategic insight with hands-on HR expertise to drive success. You'll design and implement a comprehensive talent management strategy that boosts business growth and builds a dynamic, and inclusive culture. 

Key responsibilities include:

  • Act as a strategic advisor to leadership to align people strategies with overall business goals. 

  • Support managers and leaders in structuring, growing, developing, and retaining their teams and top talent.

  • Oversee compensation, benefits, and performance management processes.

  • Ensure that our culture evolves in conjunction with our growth.

  • Define and set quarterly objectives that drive measurable outcomes for the People & Culture team.

  • Oversee end-to-end HR processes, from recruitment and onboarding to performance management and payroll. Streamline workflows and optimize HR operations to support rapid growth and business agility.

  • Manage and mentor a diverse People team: HR business partners, a corporate recruiter, an office manager, and a system administrator.

About you

  • At least 5 years in a HR leadership role within high-growth organizations.

  • An expert in balancing the interests of company and employee.

  • Ability to balance big-picture strategic planning with effective day-to-day HR operations, ensuring both long-term goals and immediate needs are met.

  • Excellent leadership and stakeholder management skills, with the ability to influence and support leaders at all levels.

  • Experience in setting clear goals, measuring performance, and implementing process improvements for multiple departments.

  • Experience managing budgets and optimizing resources for HR initiatives.

  • Knowledge of labor laws (NL focus), ESOP structures and best HR practices, with a proactive approach to compliance management.

  • Passion for building a strong company culture and improving employee engagement.

  • You are based in The Netherlands, are an EU resident, or have an existing visa to work here. A relocation package is not provided. 

  • You’re available for 32-40 hours per week.

Some of your colleagues 💙

Gaby

People Business Partner

Greg

IT System Administrator

Lianne

People Lead

Joerie

Corporate Recruiter

Healthy lunch & snacks every day
Friday drinks
at the office
Pension plan
Hybrid friendly work environment
25 paid holidays
a year
Diverse team with 30+ nationalities

Excited and ready to join our team?

TicketSwap is looking for the best and motivated talent out there no matter your nationality, gender, sexual preference or religious beliefs. 🚀

Research shows that women and those in traditionally underrepresented groups tend to apply only if they check all the boxes. That’s a shame, as we want to build a diverse and inclusive team. If you know you’ve got what it takes but don’t quite meet every requirement for the role, we still encourage you to apply.

Apply now – we'll take a look and get back to you as soon as possible! 💥

Proactive acquisition from 3rd parties is not appreciated.