Account Manager DACH

What you can expect from the work

Based in Amsterdam working from our HQ, you will:

• Do business that puts our fans first, while serving the partner’s needs;

• Own the overall relationships with partners, which includes managing onboarding, the  implementation of our services, increasing adoption, and ensuring retention and high levels of partner-satisfaction;

• Serve as day-to-day operational contact for your accounts, providing the services adapted to their needs, building trust and identifying areas of opportunities for growth;

• Be the eyes and ears of TicketSwap in DACH in order to identify opportunities and market trends; 

• Act as the feedback loop between the partner and the different internal teams (Product, Marketing, etc.). Solve issues and help to improve our services;

• Manage commercial negotiations in order to secure new partnerships or renew with existing partners;

• Work closely with business developers to onboard new partners, identify and nurture partnership renewals and close growth opportunities;

• Travel is required to build relationships at events and conferences to contribute to the bigger goal: maintaining Partnerships;

• Closely collaborate with other Partnerships Managers in an international team of ambitious people.

About you

• Exceptional proficiency in German (native) and English, both written and verbal. Any additional languages are a plus;

• You have a Bachelor’s degree and at least 3 years of experience in Account Management, Sales and/or Partnerships, preferably in the ticketing or live events industry;

• You’re an ambitious, energetic and positive person;

• You’ve got a commercial mindset, and have solid skills in prospecting, negotiating and closing contracts;

• You are data driven and result-oriented;

• You're described as a strong communicator (verbal and written), have good relational skills and you know how to handle tough situations;

• You're proactive, especially in understanding the exact needs of a partner and responding to them, as well as in identifying and solving problems;

• You embrace change and excel in a company and market that are continuously evolving.

• You can work autonomously and are well organized with a healthy focus on the details.

Some of your colleagues 💙